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Knowledge & Insights: Aftermarket Service & Repair

Thomas Pump 24/7 XChange Program

For over 20 years, Thomas Pump & Machinery has utilized a unique 24/7 XChange Program for their T-GTO product line to expedite repairs. This successful 24/7 XChange program has helped countless customers get out of “hot water” and has aided in eliminating downtime and maximizing production. The program works by Thomas Pump shipping a pump […]

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Viking Internal Gear Pump Overhaul

A major asphalt paving company needed their Viking KK4124A internal gear pump for pumping hot oil overhauled. The wear was evident on the rotor, shaft and the pump’s mechanical seal was leaking. The seal flush line was also not set at the correct orientation. After modifying the seal flush line, so it was set at […]

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Why Authorized Service Centers Matter

We recently had a customer deliver a pump for inspection after it had been sent to a third-party repair shop.  When our technicians opened it up, they were shocked to find what was done in an attempt to repair the unit. It was immediately apparent that the pump was beyond repair based on the wear […]

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