Summary: The Customer Service Representative, reporting to the WI Customer Service Manager, is directly responsible for providing support to customers. Acts as a liaison between customers, operations, and sales team.
Essential Duties and Responsibilities:
- Process, expedite, quote and orders via Epicor Prophet 21 ERP system.
- Prioritize, respond to and flag incoming phone calls, e-mail messages, and faxes.
- Oversee all ecommerce orders including communication, processing, and payment collection.
- Conduct Point-of-Sale (POS) and Chat Bot communications.
- Provide expertise and product consulting on customer inquiries.
- Recommend, configure, and quote products in conjunction with outside sales and project engineering staff.
- Provide quotation support to customers, territory managers and application engineers.
- Interact with suppliers, vendors, engineering, sales, and service/repairs staff.
- Process returned goods (RMA).
- Communicate with the manager on all issues that affect sales, profits, and customer satisfaction.
- Maintain professional and technical knowledge by attending educational workshops and vendor training.
- Other duties as assigned.
Education/Skills/Experience
Required:
- Strong attention to detail, must be a self-starter and able to take direction to result with minimal supervision.
- Excellent communication skills, multi-tasking, and problem-solving ability.
- Excellent interpersonal skills; professional and outgoing personality.
- Experience with ERP Business systems used in Industrial Distribution.
- Must be proficient with Microsoft Office and Google products.
Preferred:
- Customer service experience in the industrial equipment industry.
- Familiarity with pumps, hoses, and filtration products is a bonus.
Physical Requirements:
- To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.
Anderson Process is an Equal Opportunity Employer